Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (where applicable), and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at sales@td4r.com.

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the customer's responsibility, except when a return is due to a defective, damaged, or incorrect item — in those cases, we'll provide a prepaid return shipping label. Items sent back to us without first requesting a return will not be accepted.

Restocking fees: Most items won’t incur a restocking or cancellation fee. However, large gear — such as grilles, rock sliders, bumpers, skid plates, and roof racks — may be subject to a restocking or cancellation fee on returns that aren’t due to a defect, damage, or our error. Any applicable fee is deducted from your refund. Returns for defective, damaged, or incorrect items are never charged a restocking fee.

You can always contact us with any return question at sales@td4r.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the problem is on our end, we cover the return shipping.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at sales@td4r.com.